< Returns and Exchanges – Hotrod Rocks

Returns and Exchanges

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. However we can offer you an exchange. To be eligible for a return, your item must be un-altered and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
hrrjewelry@hotmail.com.

Warranty Exchanges
We replace items under warranty if there is a manufacturing defective. If you need a warranty exchange, send us an email at hrrjewelry@hotmail.com and send your item to: 15625 Sherri Drive Mount Vernon, OH 43050.
  • Visa
  • MasterCard
  • Amex
  • Discover
  • PayPal